Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. Shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
Ground delivery will occur on business days (Monday-Friday) for commercial locations and seven days a week for residential locations. Expedited delivery will only occur on business days, regardless of delivery location type.
Orders must be placed before 12:00 p.m. MST to ship same day and are only available for delivery on business days (Monday through Friday).
You can create a new account by following the link: My account – exmoresupply.com
If you’d like to change the shipping address while placing your order, simply check the box labeled “Ship to a different address.” This will allow you to enter a new address where you’d like your order to be delivered. Be sure to review the details to ensure accuracy before completing your order.
To view your order’s delivery details, go to the link provided and locate the specific order you wish to track. Click on the order to open it, and you’ll be able to see all relevant delivery information, including the tracking number. Use this tracking number to check the real-time status of your package with the carrier.
We prioritize the security and privacy of your payment information and are fully PCI (Payment Card Industry) compliant. This means we adhere to strict standards set by the PCI Security Standards Council to protect sensitive payment data. To ensure your financial information remains secure, we do not store, process, or maintain any credit card details in our database systems or on our website. When you make a purchase, your payment information is securely handled by our trusted payment processors, keeping your data safe and confidential.
Yes, we do apply sales tax on orders shipped to the states within our shipping area. Currently, we ship only to the following states: Arizona, California, Idaho, Montana, Oregon, Nevada, Utah, Washington, and Wyoming. For customers who qualify for sales tax exemption (such as businesses or organizations with a valid exemption certificate), you can submit your certificate for approval. To apply for tax-exempt status, please follow this link and complete the application process. Once approved, future purchases will be processed without sales tax in accordance with your exemption.
Create your Account and upload your tax certificates – exmoresupply.com
At this time, our shipping services are available only within the United States, specifically to the following states: Arizona, California, Idaho, Montana, Oregon, Nevada, Utah, Washington, and Wyoming. Unfortunately, we are unable to fulfill orders to any other states or to international destinations outside of the U.S. We are continually reviewing our shipping policies and may expand our coverage area in the future.
We take great care to ensure that all items are securely packaged to protect against damage during shipping and to ensure they arrive in perfect condition. Due to the different sizes, weights, and handling requirements of certain items, it may not always be possible to ship everything in a single package. For this reason, your order may arrive in multiple packages, depending on the specific items ordered and the best packaging options for safe delivery. Each package will have its own tracking information, allowing you to monitor the delivery status of all items in your order.
If you need to swap an item
Returns and Exchanges
If you encounter any issues with your order, please don’t hesitate to reach out to us right away so we can assist in resolving the problem as quickly as possible. We are committed to providing support and ensuring your satisfaction. You can contact us using the information provided below, and our team will be ready to help with any concerns or questions you may have. Your satisfaction is our priority, and we’re here to make sure everything with your order meets your expectations.
If you encounter any issues with your order, please don’t hesitate to reach out to us right away so we can assist in resolving the problem as quickly as possible. We are committed to providing support and ensuring your satisfaction. You can contact us using the information provided below, and our team will be ready to help with any concerns or questions you may have. Your satisfaction is our priority, and we’re here to make sure everything with your order meets your expectations.
Please contact us to find where the items need to be shipped to.
If you encounter any issues with your order, please don’t hesitate to reach out to us right away so we can assist in resolving the problem as quickly as possible. We are committed to providing support and ensuring your satisfaction. You can contact us using the information provided below, and our team will be ready to help with any concerns or questions you may have. Your satisfaction is our priority, and we’re here to make sure everything with your order meets your expectations.
Please contact us immediately.
Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your My account – exmoresupply.com page and view your pending orders to request cancellation.
At this time we are not allowing items to be pre-ordered. However, you can enroll into ‘Notify me when Product is back in stock’.
Restocking Fees
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)’ cost for items delivered to commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a refund will be issued to the original payment method upon receipt and inspection of all the returned products. If your payment was made using an Alternative Payment Method, your refund will be in the form of a Refund Credit. You will also receive a refund in the form of a Refund Credit if we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed). See Refund Credits for terms and restrictions here. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists. Learn how to create a return.